Refund and cancellation policy

This policy applies to all payments made to Qubelex Private Limited (“Qubelex”, “we”) for StaffPrime plans and forms part of our terms of service. By paying for a plan or setting up auto-debit, you agree to it.

Plans and billing periods

• Plans are prepaid for a billing period, such as monthly, quarterly or yearly, as offered in the app at the time you pay.
• The price, GST and billing period are shown before you confirm a payment or set up auto-debit.
• A plan is active from the time payment is confirmed until the end of the period paid for.

Auto-debit and renewals

• You may choose to pay by auto-debit (also called autopay, a recurring payment or an e-mandate) through UPI, a card or your bank. With auto-debit, your plan renews automatically and is charged at the start of every billing period until you cancel it.
• Each renewal is charged at the plan price and GST in force for that period. We will tell you in the app or by email before a price change applies to a renewal.
• As required by Reserve Bank of India rules, your bank, card issuer or UPI app sends you a notification before each auto-debit. Please read these notifications.
• If an auto-debit fails, for example because of insufficient balance or an expired mandate, your plan may lapse at the end of the current period. Paid features stop until a payment succeeds.

Your responsibility to cancel

Keeping track of your renewal date and cancelling in time is your responsibility. To stop the next renewal, cancel at least 7 days before the next due date in any one of these ways:

1. turn off auto-debit or cancel your plan in the StaffPrime app, where available; or
2. cancel the mandate in your UPI app (such as GPay, PhonePe or Paytm), card account or net banking; or
3. email [email protected] or contact our support team with your business name, registered mobile number and a request to cancel.

A cancellation request made by email is effective only once we confirm it in writing. If you cancel fewer than 7 days before the due date, the upcoming charge may still be processed; it will not be refunded, and the cancellation takes effect from the following period.

We are not responsible for any charge made because auto-debit was not turned off or cancelled in time, including where you no longer use StaffPrime, forgot the renewal date, did not read a pre-debit notification, or lost access to the phone or email on your account.

What happens when you cancel

• Your plan stays active until the end of the period you have already paid for. No further renewals are charged.
• We do not refund or pro-rate the remaining days of the current period.
• Your data stays in your account after the plan ends unless you ask us to delete it, as described in our privacy policy.

No refunds

All payments are final and non-refundable, at any time and for any reason. This includes, without limitation:

• renewals charged by auto-debit that were not cancelled at least 7 days before the due date;
• the unused part of any monthly, quarterly or yearly period, including if you stop using StaffPrime, close your account, remove staff or move to a smaller plan;
• plans bought by mistake, for the wrong business or for the wrong period;
• dissatisfaction with features, or features you did not use;
• plans suspended or ended because of a breach of our terms of service;
• bonus months from referrals and SP Cash, which have no cash value.

If you are unsure which plan or billing period suits you, please contact us before paying.

Duplicate or erroneous charges

This is not a refund of a valid payment. If you are charged more than once for the same plan and period, or a technical error charges you an amount you did not owe, tell us within 7 days of the charge with the payment reference. After we verify it, we return the excess amount to the original payment method. If you paid but your plan was not activated, we activate it for the period you paid for.

If money left your account but the payment failed or stayed pending, it is normally reversed automatically by your bank or the payment provider within 5 to 7 working days.

Chargebacks

Please contact us before disputing a payment with your bank. Raising a chargeback for a valid payment, including a renewal that was not cancelled in time, is a breach of our terms. While a dispute is open we may suspend the account it relates to, and we may recover any amount reversed along with charges levied on us.

Where the law says otherwise

Nothing in this policy takes away any right you have that cannot be excluded under applicable law. If a refund is required by law or ordered by a competent authority, it is made to the original payment method.

Contact

Qubelex Private Limited, Building No 136, Senthan Green Park, Ameenpur, Hyderabad, Telangana 502032
Email: [email protected]